Meta is moving from Conversation-Based Pricing to Message-Based Pricing (effective July 1, 2025)
Starting July 1, 2025, Meta is moving from conversation-based pricing to message-based pricing. These changes aim to align with industry standards, simplify billing, and help businesses deliver greater value to their customers.
What’s new:
- Each Marketing, Utility, and Authentication message will be charged individually
- Utility messages during active service windows are now FREE
How it works:
Under this model, you’ll be charged for each delivered template message:
- One charge per marketing template
- One charge per authentication template
- One charge per utility template, if sent outside the customer service window
For example: If you send one marketing message and one utility message, you’ll be charged once for each type — one charge for marketing and one for utility.
Click here to learn more about it.
How to get more while spending less:
- Use free messaging windows like CTWA (72h) and website widget (24h)
- Send fewer, more impactful messages with Carousel Templates
- Use WhatsApp Flows to capture info, onboard users, or complete actions in one go
- Retarget only engaged users to reduce spend
Click here to learn more about it.
Planning a campaign in early July?
We recommend a 10–20% top-up to avoid disruptions during the transition.
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