🚀 Wati Product Updates - February 2025 & March 2025
Unlock new ways to engage customers, streamline conversations, and supercharge your team.
Your favorite customer engagement platform just got a major upgrade - and it's all about making your life easier, faster, and more powerful. Whether managing customer conversations, building chatbots, or driving leads, this release is packed with new features designed to save time and help you connect like never before.
Let’s dive into what’s new (and why you’ll love it):
🤖 A Brand-New Chatbot Library — Built for You
Say hello to a cleaner, smarter, and use-case-rich chatbot library!
What’s new:
- Explore refined chatbot templates designed for your industry — from Education and Healthcare to Retail and more.
- Instantly preview chatbot flows with a sleek new GIF-based viewer.
- Select your language of choice — Portuguese, Spanish, English, or Chinese — for a localized experience.
- Need something custom? Our new request form allows you to request your dream chatbot with just a few clicks (tech support included!).
🎤 Record and Send Audio Messages — Directly from Team Inbox
Your voice, your message — delivered faster.
Now you can record, review, and send voice notes right from your browser. No phone needed.
Works across:
- Facebook Messenger
Available to everyone on every plan.
📝 Instantly Transcribe Audio Messages — Now in Beta
Excited that you can send and receive audio messages? Wait, we’ve got more. You don’t have to replay long voice notes or miss key details. With Audio Transcription in Team Inbox, turn audio messages into text instantly.
Why it’s a game-changer:
- Quickly scan and understand voice messages without listening.
- Download transcripts as .txt files for easy sharing or record-keeping.
- Transcriptions stay right inside your chat thread for future reference.
- Fully searchable — find the info you need, fast.
Available on Wati Web(not on the mobile app yet) for the Pro plan and above. Free while in Beta — pricing updates may follow.
Click here to learn more about it.
🔍Turn Google Searches Into 💬 WhatsApp Conversations — With Google Click to Message (CTM) Ads - Now in Beta
Run Google ads that open directly into a WhatsApp chat with your business.
Benefits:
- Connect with high-intent customers instantly from search results.
- Track leads and purchases via Wati — just like your Meta ad campaigns.
- Be where your customers are searching.
Click here to learn more about it.
⚙️ Automate Workflows with ActiveCampaign Integration
Your tools just became best friends.
With our new ActiveCampaign integration, you can:
- Automatically send WhatsApp messages triggered by your ActiveCampaign workflows.
- Create contacts in Wati from ActiveCampaign — and vice versa — to keep your data in sync.
Less manual work. More automation. Smarter communication.
Click here to learn more about it.
🟦 💬⚡Facebook Messenger is Here — Chat with Customers Where They Are
Connect Messenger to Wati in seconds and manage all your Facebook conversations directly in your Wati Team Inbox.
Available to everyone on every plan.
Messages from Messenger will now appear in a dedicated tab inside your Team Inbox for easy management.
Click here to learn more about it.
Ready to Experience the New Wati?
Explore these powerful new features built to help you connect faster, work smarter, and drive better results.
