November has been an exciting month filled with updates designed to enhance your workflow and improve your experience. Whether it’s streamlining integrations or simplifying processes, we’re here to empower your business like never before. Let’s dive in!

Salesforce Integration is Here! 🔗

We’re thrilled to introduce the Salesforce Integration, a revolutionary update for Wati admins! This feature brings Salesforce data—Leads, Contacts, Opportunities, and Accounts—directly into the Wati chat widget, making customer interactions more seamless and informed than ever. Available on Business plan only. Learn more

Once you connect your Wati account with your Salesforce, here's what you get:

• Customizable View: Admins can choose specific Salesforce fields to display for Leads and Contacts, ensuring you see only the most relevant information.

  

• Effortless Syncing: Salesforce details sync automatically in your Wati's Team Inbox page, giving you instant access to the latest updates while you chat.

  
• Streamlined Workflows: By having Salesforce and Wati integrated in one place, admins and teams save time and reduce errors when managing customer data.

Use Case Spotlight 💡

Imagine you’re chatting with a customer in Wati. With Salesforce Integration, you can view their account details or lead status right beside the chat window, helping you make data-driven decisions instantly. Whether you’re closing deals, providing support, or managing follow-ups, everything you need is at your fingertips.

What’s Next? 🔮

We’re already working on exciting enhancements to make the integration even more powerful:

• Editable Data: Admins will soon be able to update Salesforce info directly from Wati, with changes syncing automatically to Salesforce.
• Contact Importing: Easily import recently created leads and contacts into Wati. Imported data will include attributes like source, type (lead/contact), and creation date, allowing for precise targeting and better campaign management.

This is just the beginning of how Salesforce and Wati will work together to revolutionize your workflows.

Broadcast delivery stats 🔢

Seeing the breakdown of your customers response is now easier, filter through the different statuses such as failed, replied, ignored etc.

Top New Features to Try Out! 🌟

Have you tried out our recent features yet? If not, here’s what you’ve been missing:

Wati Supports Instagram! 🥳

Wati now officially supports Instagram Business, bringing powerful tools to help manage Instagram DMs efficiently:

• Unified Inbox: Manage WhatsApp and Instagram messages in one place.
• Smart Routing & Instant Replies: Automate responses and route DMs effectively.
• Multi-Channel Team Inbox: Seamlessly manage chats across Instagram and WhatsApp for a unified customer experience.

Perfect for industries like Retail, eCommerce, D2C brands, and more, this feature ensures you stay connected with customers 24/7. Learn more

CTWA Analytics Conversion Funnel 📊

Understanding ad performance is now easier with the Funnel View:

• Track conversations, leads, purchases, and ROI directly from CTWA (Click-to-WhatsApp Ads).
• Access actionable insights to improve ad performance and remarketing strategies.

Available on Pro and Business plans. Learn more

KnowBot is Live! 🤖

Say hello to KnowBot, Wati’s AI-powered chatbot! Learn more

• Upload FAQs or documents, and KnowBot will provide accurate, human-like responses over chat.
• Easily integrate it with your automations for improved support efficiency.

Wrapping Up 🎉

November’s updates focus on making Wati even more user-friendly, efficient, and powerful. With Salesforce integration, simplified migrations, and exciting new features, we’re helping you unlock your business’s full potential.

🌟 Stay tuned for more updates in December! 🌟