We have a bunch of new commerce related updates for you this month, and a new rate card for your conversations that enables you to optimise your business messaging!

Major Update:

• New WhatsApp Business API Pricing Model: We have made some important changes in response to WhatsApp's pricing model update for WhatsApp Business API Accounts. The new pricing took effect from June 1st, 2023. For more detailed information about WhatsApp's related updates, please refer to the link provided https://www.wati.io/blog/whatsapp-business-conversation-based-pricing-2023/.

  How do I learn more about this?

  For more information and assistance, you can refer to our support article - https://support.wati.io/l/en/article/ykon2mvshd-whats-app-pricing-update-new-conversation-categories

New Features:

• Catalog Order page: Now get to see all Catalog orders you receive from customers in one place. 

  

  Help Article: Orders page to display Catalog orders - WATI Knowledge Base

  
  

• Contact Attribute for Catalog orders: Introduced two new contact attributes last_cart_total_value & last_cart_items which gets created when you receive cart orders from customers. 

  With the inclusion of these contact attributes now, you can enable the collection of online payment for catalog orders, segment catalog users on purchase intent and many more.

  

  Help Article: How to collect online payment for catalog orders using Razorpay payment gateway - WATI Knowledge Base

  
  

• Edit Catalog Message: Edit the description content of your Catalog message from your WATI environment itself.

   With this option now, you can display your preferred content in the description area of your catalog message.

  

  
  

• Catalog Checkout Flow Template: Configure a checkout flow for your catalog orders using our pre-built Checkout flow template and collect customers' addresses, payment modes & make sure that the order is placed.

  

  
  

• CTWA Feature Add on: Now you can get to see which all customers have engaged with your Click to Whatsapp Ads (CTWA) from the Wati team inbox itself and also filter & segment CTWA customers.

  

  Introduced two new contact attributes, source_id & source_url, which gets created when a customer interacts with the CTWA Ad, and the two attributes will contain the Ad id & Ad URL values. 

   Note: The CTWA feature is available for only Pro plan customers 

  
  

• One Time Password Button for Authentication templates: Have introduced the option to create Authentication templates with One time password buttons for all Non-Indian Businesses

  Note: For Indian businesses at present One-time password buttons for authentication templates are not allowed and will continue with the present template creation procedure.

  
  

• Enhanced WATI Dashboards: We have modified the "Total Conversations" graph in WATI Dashboards to provide more information and added the ability to filter conversations by the new Conversation Categories - Marketing, Utility, Authentication, Service & Referral. This enhancement allows you to gain better insights and manage your conversations more efficiently.

These changes aim to ensure a seamless transition to WhatsApp's new pricing model and provide you with additional functionalities and insights in WATI Dashboards. By adapting to the new pricing model, you can continue using WhatsApp Business API without any disruption. The enhanced dashboard features empower you to analyze your conversations more effectively and optimize your messaging strategy.

Bug Fixes & Minor Updates:

• Account details page: You can now see a summary of your account information and make any changes. This is where you can now go to view your invoices, check your payment details, etc.

• Easy cancellation: We now allow you to cancel your Wati account with no hassles. We know many of you have multiple accounts with us that you use for various campaigns, so wanted to make it easier for you to onboard AND offboard specific accounts.

  
• User management: Many of you use the product for marketing and sales, and we wanted to make it more friendly for you and your team, and have now renamed "Operators" and "Agents" to "Users" to be more inclusive! Continue to show us the love 🥰

• Visibility of “Add” button under the Reply Material section has been corrected.

  

PS: We now have a brand new website and logo, do check it out here and let us know your feedback!

If you have any questions about our new features, please feel free to message us at support@wati.io.

This is a tiny but impactful update!

• We updated our template categories to follow Facebook's new policy. Now templates created from Wati can be either of these 3 categories below. Along with this, we have already submitted all your old templates to be slotted in these three categories, and you should be able to see all the new categories for each of your templates!

• Psst.. We also fixed some small bugs to improve Wati’s overall experience. Let us know if you feel the difference :)

Mobile updates:

• Product messages are now shown in the mobile app.

  

This one is a big one, so buckle up!

New Features and Enhancements:

1. Team Inbox: Now shows a tool-tip message for chat expiry timer

2. Broadcast: Clearer error messages are now shown against each contact so you know why your broadcast failed for these contacts

   

3. Broadcast: We removed the check WhatsApp Number Validity Status when importing contacts, as this is not supported by WhatsApp any more

   

4. Broadcast: New feature that allows you to edit the template content of "Rejected" and "Paused" templates and resubmitting, instead of starting from scratch!

   

5. Broadcast: We have cleaned up our UX to show relevant messages on Broadcast, Expired & Solved chats so you are not confused about the three, and know exactly what can be done next for those chats.

   
6. Contact: Improved the import and export experience with a new pop up with relevant cues.

1. Contact: You can now download invalid contacts that were not uploaded properly, clean them up and re-upload them into Wati.

1. Contact: When importing a contact file, you can map the "Name" and "Phone" fields so that you have your data set up right in Wati!

1. Flow builder: We have introduced a new ‘Flow Timer’ that allows you quite the flow and move on to other operations if the customers are not responding

1. Payment: Updated the "Buy Credit" popup for easier use.

1. Payment: Updated some in-product reminders regarding missed payments with some helpful tips, so its easier for you to make your payments

12. You can now request for more than 20 teams on our Enterprise plan. Reach out to our team to know more details!

Bug fixes:

• When selecting template in team inbox, there used to be duplicate headers for some templates, and the text box used to disappear for custom variables. This is fixed now.
• If the conversation was blocked, admins still received notifications from blocked chats. This won’t happen anymore.
• A chat automatically scrolled down to its latest message when there were incoming messages from other chats, this won’t happen anymore.
• Woocomerce Abandoned Cart was sending out messages to customers even if they had already completed purchases at some point. No, the abandoned cart message will first check for the purchase, and only send out a message if transaction was not completed.
• Country code was missing in some webhook events, that has been fixed now
• For customers on Cloud API - the "About" field changes in Business Profile were not being saved. That has been fixed now.
• Advanced option with Date/ DateTime/ Time validation in question node flow is now fixed.

This one has a few small enhancements across the product.

New Features and Enhancements:

• We updated some labels in our Chinese and Portuguese translations.
• We made some performance improvements to make your messaging experience smoother. (Show us some love if you can feel the difference 😁
• We improved our embedded signup retry process, so that you won’t face too many errors from whatsApp side while creating a new account.
• We finally have a way to tracking message events like read, delivered etc and map it back to the request you created. For example, when you receive a webhook from Wati about a message that is read, you can now know which message is being referred to. To be able to do this, we have created two new API endpoints that gives you this additional information. Try it out, and let us know if this is useful!

This release has mostly been about improving our Shopify integration for all commerce customers 😍 Other integration users please stay tuned for upcoming update. We won't forget you! 💖

New Features and Enhancements:

1. Shopify: Merchants can now use the parameter "product_image_url" which will show product image preview for their end customers

   

   
   

   

2. Shopify: Merchants can send up to 3 different abandoned cart messages with different content, at different times

   

Bug Fixes:

• Team Inbox: Fixed some complicated bugs that resulted in operator not being assigned a ticket in rare cases!