This is a tiny but impactful update!

• We updated our template categories to follow Facebook's new policy. Now templates created from Wati can be either of these 3 categories below. Along with this, we have already submitted all your old templates to be slotted in these three categories, and you should be able to see all the new categories for each of your templates!

• Psst.. We also fixed some small bugs to improve Wati’s overall experience. Let us know if you feel the difference :)

Mobile updates:

• Product messages are now shown in the mobile app.

  

This one is a big one, so buckle up!

New Features and Enhancements:

1. Team Inbox: Now shows a tool-tip message for chat expiry timer

2. Broadcast: Clearer error messages are now shown against each contact so you know why your broadcast failed for these contacts

   

3. Broadcast: We removed the check WhatsApp Number Validity Status when importing contacts, as this is not supported by WhatsApp any more

   

4. Broadcast: New feature that allows you to edit the template content of "Rejected" and "Paused" templates and resubmitting, instead of starting from scratch!

   

5. Broadcast: We have cleaned up our UX to show relevant messages on Broadcast, Expired & Solved chats so you are not confused about the three, and know exactly what can be done next for those chats.

   
6. Contact: Improved the import and export experience with a new pop up with relevant cues.

1. Contact: You can now download invalid contacts that were not uploaded properly, clean them up and re-upload them into Wati.

1. Contact: When importing a contact file, you can map the "Name" and "Phone" fields so that you have your data set up right in Wati!

1. Flow builder: We have introduced a new ‘Flow Timer’ that allows you quite the flow and move on to other operations if the customers are not responding

1. Payment: Updated the "Buy Credit" popup for easier use.

1. Payment: Updated some in-product reminders regarding missed payments with some helpful tips, so its easier for you to make your payments

12. You can now request for more than 20 teams on our Enterprise plan. Reach out to our team to know more details!

Bug fixes:

• When selecting template in team inbox, there used to be duplicate headers for some templates, and the text box used to disappear for custom variables. This is fixed now.
• If the conversation was blocked, admins still received notifications from blocked chats. This won’t happen anymore.
• A chat automatically scrolled down to its latest message when there were incoming messages from other chats, this won’t happen anymore.
• Woocomerce Abandoned Cart was sending out messages to customers even if they had already completed purchases at some point. No, the abandoned cart message will first check for the purchase, and only send out a message if transaction was not completed.
• Country code was missing in some webhook events, that has been fixed now
• For customers on Cloud API - the "About" field changes in Business Profile were not being saved. That has been fixed now.
• Advanced option with Date/ DateTime/ Time validation in question node flow is now fixed.

This one has a few small enhancements across the product.

New Features and Enhancements:

• We updated some labels in our Chinese and Portuguese translations.
• We made some performance improvements to make your messaging experience smoother. (Show us some love if you can feel the difference 😁
• We improved our embedded signup retry process, so that you won’t face too many errors from whatsApp side while creating a new account.
• We finally have a way to tracking message events like read, delivered etc and map it back to the request you created. For example, when you receive a webhook from Wati about a message that is read, you can now know which message is being referred to. To be able to do this, we have created two new API endpoints that gives you this additional information. Try it out, and let us know if this is useful!

This release has mostly been about improving our Shopify integration for all commerce customers 😍 Other integration users please stay tuned for upcoming update. We won't forget you! 💖

New Features and Enhancements:

1. Shopify: Merchants can now use the parameter "product_image_url" which will show product image preview for their end customers

   

   
   

   

2. Shopify: Merchants can send up to 3 different abandoned cart messages with different content, at different times

   

Bug Fixes:

• Team Inbox: Fixed some complicated bugs that resulted in operator not being assigned a ticket in rare cases!