August really slipped away into a moment in time at Wati HQ! Here’s some fun updates we have been cooking up this summer! 🌊☀️

*indicates that these features are available for our Pro and Business plans only

Automations

*Our Knowbot is officially live 🤖

KnowBot is Wati’s AI powered chatbot that provides a human-like chat experience and is aimed at improving your support team’s efficiency. Simply upload a document with information/FAQ’s to KnowBot and it will use that information to provide answers over chat. It can easily be triggered via existing automations such as Keyword actions and Default actions.

Check out our full set up guide here

*WhatsApp flows are available! ⤵️

WhatsApp flows allow you to easily create forms, perfect for use cases like lead generation, surveys, review collection etc

You can add this flow as part of your chatbots,

Check out our full set up guide here

Broadcasts

*Limited time offer templates ⏲️

Limited time offer templates are great for time sensitive offers, e.g if you have a deal that will expire on a set date - this will show dynamically for users when they receive your template message. Calling out the urgency of any deals you have going on (perfect for the upcoming festive season)

You can track whether your users have clicked on the link too! Read more here

CTWA

*Syncing in CTWA 🔁

Easily sync your data in your CTWA analytics page!

API updates

Team assignment API*

• You can now directly assign a chat or contact to different teams via /assignteam endpoint
• Can assign to 1 or multiple teams, and even when chat is closed
• Previous team assignments will be removed

Template message failed event 🎢

• New webhook event to track failed template messages (subscribe to it via Wati webhooks page)
• Available for all plans

🛠️Bug Fixes

• Contacts adding incorrectly into Zoho is fixed
• Showing selected contacts in broadcast module when retargeting