We’ve rolled out tailored onboarding, real-time chatbot status, Kpay integration, and sample data in Broadcast Analytics. Plus, AI Support Agent memory has improved—just in time for WhatsApp’s shift to message-based pricing on July 1.

📊 Broadcast Analytics Samples

We’ve added sample data to the Broadcast Analytics dashboard to help users visualize their future campaign performance.

With these preloaded examples, you can see how key metrics like reach, engagement, and delivery rates will appear once you begin sending broadcasts.

This makes it easier to understand and interpret your analytics from the very start, ensuring you’re set up for success.

🔗 Wati and KPay Integration

We’ve just made online payments easier! Wati now supports Kpay Payment Gateway, enabling your business to collect payments directly through catalog orders or by sending manual payment links, without leaving Wati.

This seamless integration helps you close sales faster and simplifies the payment experience for your customers.

What’s new?

• Accept online payments via Kpay for catalog orders
• Instantly generate and share payment links from within Wati
• No external tools needed—manage it all in one place

Click here to learn more about it.

🧠 Improvements to AI Support Agent (Knowbot) Memory Retention

Our AI Support Agent just got smarter! We’ve enhanced its memory layer to retain more context from the ongoing conversation, including both customer messages and its replies. This means more relevant, human-like responses that feel natural and continuous throughout the chat.

✅ Smarter chat resolution detection and follow-up actions

The AI Support Agent can now detect when a query is resolved, confirm with the customer, and take follow-up actions like sending a custom message or closing the chat. It also handles silent cases by sending a reminder before auto-closing.

Try it out under Automations > AI Support Agent > Manage Rules > Create Rules.

Click here to learn more about it.

💬 Chatbot Status in Team inbox

We’ve added chatbot status visibility directly in the Team Inbox to make troubleshooting and support easier than ever.

What’s new?

You’ll now see real-time chatbot activity updates, including:

• Started, Ending, Expired, and Blocked statuses
• Blocked status appears when one chatbot prevents another from running (a common issue now resolved with better visibility)
• Helpful context like the chatbot name and trigger source, including the specific Rule or category (e.g., “Default Action” for legacy cases)

This update makes it easier to answer questions like:

• Why did a chatbot stop?
• Which chatbot was triggered and why?

No more guesswork, just clarity.

Ready to Experience the New Wati?

Explore these powerful new features built to help you connect faster, work smarter, and drive better results.

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