🆕 New Feature

✨ What's new

• Facebook Page comments now show up right inside Team Inbox — no more switching between Wati and Facebook.
• Reply publicly to a comment, or send a private Messenger reply to the commenter, all from the same view.
• View posts, comments, and replies together, so the full context is right there when you respond.

💙 Why you'll love it

If you run Facebook posts for engagement, leads, or support, every comment is now a conversation you can act on immediately — without leaving Wati.

Available on: Growth, Pro & Business

📚 Learn more

How to manage Facebook Page comments from Team Inbox

⚡ Enhancement

✨ What's new

• More control over Round Robin: choose how new chats are distributed among your operators, with assignment rules that fit your team's workflow.
• New Away Mode: operators can mark themselves as away, and new chats skip them until they're back.
• Chats keep moving automatically to the right available agent, so your customers get faster replies.

💙 Why you'll love it

Your team decides how conversations are shared, and nobody gets chats while they're unavailable — so response times stay quick without any manual reassigning.

Available on: Round Robin enhancements on Business · Away Mode on Pro & Business

📚 Learn more

How to use Round Robin assignment for chats in Wati

How Away Mode works in Wati

🆕 New Feature

Talk to your team without leaving the chat. Manage ten conversations like they're one.

Two small changes that add up: private notes your customers never see, and the ability to act on multiple conversations at once.

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✨ What's new

📝 Private notes on any conversation
Leave context, updates, or instructions for your team, visible only to you — never sent to the customer.

✅ Bulk actions in Team Inbox
Select multiple conversations and assign them to an operator all at once instead of one by one — up to 15 at a time.

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💙 Why you'll love it

Faster handoffs, less repetitive clicking, and a way to keep your team in sync mid-conversation.

Available on: Pro & Business

📚 Learn more: Private Notes · Bulk Actions

🆕 New Feature

Every website visitor, now a real contact — not just an anonymous chat that disappears in three days.

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✨ What's new

📥 WebChat in Team Inbox
Sits right alongside WhatsApp, Instagram, and Messenger — assign chats, scope by team, and track status (Open, Pending, Solved) like any other channel.

📇 A real record for every lead
Add a pre-chat qualification form in a couple of toggles — no developer required. The visitor's name replaces the anonymous placeholder the moment they fill it in.

🗄️ Nothing disappears anymore
Conversation history is now kept indefinitely, for both you and the visitor — previously it vanished after 3 days.

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💙 Why you'll love it

No more anonymous leads slipping away. No more lost history. One inbox, every channel.

Available on: Growth, Pro & Business