⚡ Enhancement

✨ What's new

• More control over Round Robin: choose how new chats are distributed among your operators, with assignment rules that fit your team's workflow.
• New Away Mode: operators can mark themselves as away, and new chats skip them until they're back.
• Chats keep moving automatically to the right available agent, so your customers get faster replies.

💙 Why you'll love it

Your team decides how conversations are shared, and nobody gets chats while they're unavailable — so response times stay quick without any manual reassigning.

Available on: Round Robin enhancements on Business · Away Mode on Pro & Business

📚 Learn more

How to use Round Robin assignment for chats in Wati

How Away Mode works in Wati