WebChat Levels Up: Team Inbox + Lead Capture
🆕 New Feature
Every website visitor, now a real contact — not just an anonymous chat that disappears in three days.
✨ What's new
📥 WebChat in Team Inbox
Sits right alongside WhatsApp, Instagram, and Messenger — assign chats, scope by team, and track status (Open, Pending, Solved) like any other channel.
📇 A real record for every lead
Add a pre-chat qualification form in a couple of toggles — no developer required. The visitor's name replaces the anonymous placeholder the moment they fill it in.
🗄️ Nothing disappears anymore
Conversation history is now kept indefinitely, for both you and the visitor — previously it vanished after 3 days.
💙 Why you'll love it
No more anonymous leads slipping away. No more lost history. One inbox, every channel.
Available on: Growth, Pro & Business