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Inbox
6 days ago

WebChat Levels Up: Team Inbox + Lead Capture

🆕 New Feature

Every website visitor, now a real contact — not just an anonymous chat that disappears in three days.


✨ What's new

📥 WebChat in Team Inbox
Sits right alongside WhatsApp, Instagram, and Messenger — assign chats, scope by team, and track status (Open, Pending, Solved) like any other channel.

📇 A real record for every lead
Add a pre-chat qualification form in a couple of toggles — no developer required. The visitor's name replaces the anonymous placeholder the moment they fill it in.

🗄️ Nothing disappears anymore
Conversation history is now kept indefinitely, for both you and the visitor — previously it vanished after 3 days.


💙 Why you'll love it

No more anonymous leads slipping away. No more lost history. One inbox, every channel.

Available on: Growth, Pro & Business

Avatar of authorAbinaya Sivaguru