3 weeks ago
Smarter Chatbots: Astra Agents and Human Handoff, Built In
⚡ Enhancement
✨ What's new
- New Astra AI Agent and Custom AI Agent nodes let your chatbot hand the conversation to an AI agent in one step, on WhatsApp and Instagram.
- Smart Escalation brings in a human when a customer asks for an agent or sounds upset, on WhatsApp, Instagram, and Facebook Messenger.
- Existing chatbots that assign to AI agents keep working just as they do today.
💙 Why you'll love it
Let your chatbot handle the structured steps, let AI take the open-ended questions, and make sure frustrated customers reach a person instead of looping.
Available on: Growth, Pro & Business (rolling out gradually)
📚 Learn more
How to connect your AI agent to a chatbot flow in Wati
How to use Connect AI Agents to connect your own AI agents
How Smart Escalation works in chatbot flows
