🆕 New Feature

✨ What's new

• Add the new "AI intent matches" filter in Automation > Rules. Describe what a customer wants in one sentence, and the rule runs whenever a message means that, in any wording or language.
• Set a confidence level, then send a reply, start a Chatbot or assign to a team. Run the top intent only, or all matching intents.
• Works on text messages across all channels. It uses 1 Wati AI credit only when the rule successfully runs its action, and your existing keyword rules aren't affected.

💙 Why you'll love it

"Where is my parcel?", "Has my order shipped?" and "Can you share my tracking number?" now land in one rule, with no more keyword lists to maintain.

Available on: Growth, Pro, Business (rolling out in phases)

📚 Learn more

How to match customer messages by meaning using AI intent in Rules