2 days ago
Private Notes and Bulk Chat Assignment Land in Team Inbox
🚀 New Product Update
Talk to your team without leaving the chat. Manage ten conversations like they're one.
Two small changes that add up: private notes your customers never see, and the ability to act on multiple conversations at once.
✨ What's new
📝 Private notes on any conversation
Leave context, updates, or instructions for your team, visible only to you — never sent to the customer.
✅ Bulk actions in Team Inbox
Select multiple conversations and assign them to an operator all at once instead of one by one — up to 15 at a time.
💙 Why you'll love it
Faster handoffs, less repetitive clicking, and a way to keep your team in sync mid-conversation.
Available on: Pro & Business
