⚡ Enhancement

✨ What's new

• Filter incoming Instagram DMs by contact attributes, then route them to a team, a specific agent or whoever handled the chat last. You can also update attributes or hand the chat to an Astra AI agent.
• Add up to 5 versions of your public comment reply, or let AI write them. Wati rotates through them and can tag the commenter by name.
• Personalise DMs with {{name}} or any contact attribute, and save answers to contact attributes inside Instagram chatbots (this part needs Pro or above).

💙 Why you'll love it

Comment-to-DM campaigns sound human, and DMs reach the right person or AI agent already tagged and qualified.

Available on: Growth, Pro, Business (saving answers in chatbots needs Pro or above)