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Automations
3 weeks ago

Chatbots That Collect Details Like a Real Conversation

⚡ Enhancement

✨ What's new

  • The AI Assist node now collects a detail — an email, a phone number, or a custom value like a pincode — through a normal conversation and saves it to a contact attribute.
  • Customers can answer in their own words. Add simple checks in the prompt (for example, "the pincode must be 6 digits") and route Success or Failure to the next step.
  • Works on WhatsApp, Instagram, and Facebook Messenger.

💙 Why you'll love it

Typos and extra text no longer trip up your chatbot, so leads, bookings, and orders flow in smoothly — and Instagram or Messenger chats can even move over to WhatsApp.

Available on: Pro & Business (rolling out gradually)

📚 Learn more

How to use the AI Assist node to collect information

Watch the demo: AI Assist Nodes in Chatbot Builder (from 1:38)

Avatar of authorParth Shrivastava