We’ve been working on making some changes to bloom us into Spring! 🌸 Here’s an update from Wati HQ! This month we’ve buckled down on our automations and analytics.

Automation enhancements 🤖⚙️

You can now create rule-based automations based on contact attributes

If you have ever wanted to trigger a chatbot, message or even route a chat based from when your contacts attributes is updated or changed, you can do this now!

Learn more about this feature

This is a sample of a Rule to trigger a chatbot based on Attribute changes

Team inbox analytics updates 📊

Operator performance charts (enhanced from top users duration & top users chats charts)

• Provides breakdown of each operator performance based on chat status, such as open, pending, assigned, expired & much more!
• Average first response time, average resolution time
• Operator availability - how long the operator was online for

Read more about this functionality

Team inbox scheduled report

You’ll be able to schedule a weekly performance report straight to your email! It’ll give you a round up on how the team & each operators are performing

Full set up information here

Note: this feature is available for our Pro and Business plans only

Automatic chat enhancements

We’ve aligned our automatic chat assignment to work in parallel with your other default action settings

Broadcast updates

Broadcast analytics

We’ve given the broadcast analytics page a little refresh, including adding the ability to retarget replied customers

• Click send broadcast under your replied data to retarget automatically

🎠 Carousel templates 🎠

Customise up to 5 carousel cards with images to show off your new products

Note: this feature is available for our Pro and Business plans only

Right to left support (e.g Arabic) in templates

When you type or paste in Arabic, the alignment will format correctly from right to left.

This also works with Hebrew or Urdu!

Shopify updates 🛍️

Add images to order confirmation messages

When creating a template message, choose a media then select “add variable”

Shopify custom attributes

Enhanced automatic custom attributes shown in team inbox

View custom attributes like order id, cart recovered, average order value, tracking url and more!

Learn more about these attributes

Note: this feature is available for our Pro and Business plans only

Bug fixes 🛠️

• Fixed out of office default action that is triggered only when it’s working hours and no agents are available
• Trigger payment message automatically when customers provide the address
• Enhanced filtering of contacts that were loading slowly before